Delivery and payment
Delivery time may be different for each product. Please note the availability indicated on the product.
We ship on the day of ordering, if the order is created by 14:00 and will be delivered to you the next day.
In stock within 2-3 days: We ship on the day of ordering, if the order is created by 14:00 and will be delivered to you the next day.
– the goods are sent from the Slovak post office. It is with us within 2-3 working days and the next working day is with you. It usually does not take more than 3 days.
currently unavailable: the goods are available from a supplier in another country – check for availability.
It is always more cost-effective to pay in advance with a credit card than to pay by cash on delivery.
For purchases over 40 EUR, free shipping is by Slovak post.
NatureStore.sk (Pro Eco Nice) uses the services of the Slovak Post
Procedure for returning purchased goods within the statutory period of 14 days:
As a consumer, you have the right according to Act 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the seller to withdraw from the contract within 14 days from receipt of the goods without giving a reason.
Where to return the goods
Fill in the form for withdrawal from the contract and together with the proof of purchase you can
send the goods to the address: Behnasan s.r.o., Mickiewiczova 16, Bratislava, Slovakia
Carefully pack the goods you want to return so that they are not damaged during transport. Send the goods complete, unused and with all accessories and documentation. Goods sent on delivery will not be accepted.
We will return the price for the paid goods to you within 14 days from the date of delivery of the goods to us. We will return the money to your bank account, which you will state in the form for withdrawal from the contract or in cash in the case of a personal return of the goods.
Goods that cannot be returned?
It is not possible to return goods which are in a closed protective packaging and which are not suitable for return for health or hygiene reasons and whose packaging has been damaged after delivery.
You can pay for the goods you have chosen in two ways:
Cash on delivery
Payment card in advance (online via the Internet) – Visa, MasterCard
If you have your order sent by courier, you can choose cash on delivery. Is there a charge for this service.
The second option is to pay for the order in advance using online payment by credit card (whether debit or credit).
Discounts or discount vouchers (eg a coupon with a discount code, a bonus in a newsletter or a birthday voucher) can only be applied in accordance with the terms of the relevant special offer. It is not possible to combine several types of discounts or discount vouchers