Privacy Policy

Naturestore.sk is operated by: Behnasan s.r.o.

IČO: 50693417  ,  DIČ: 2120427859

Our office: Mickiewiczova 16, Bratislava,Slovakia

Our shop: Mickiewiczova 5, Bratislava,Slovakia

Behnasan s.r.o. works actively to ensure your privacy is protected when using our online services and our website, customer support as well as public online channels such as social media. Behnasan s.r.o.  is responsible for the personal data submitted to us and will process it according to the EU Data Protection Directive (95/46/EC) (referred to as Directive 95/46/EC below).

When you use our services via our website, we would collect your Personal Data for the following purposes and using the following services:

Contact form:

Personal Data: email address; first name; last name; profession; various types of Data as specified in the privacy policy of the service

Mailing List or Newsletter

Personal Data: email address; first name; last name; profession

Analytics & Google Analytics

Personal Data: Cookies; Usage Data.

Displaying content from external platforms

YouTube video widget

Personal Data: Cookies; Usage Data

Interaction with external social networks and platforms

Social Media and Facebook Like button and social widgets

Personal Data: Cookies; Usage Data

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for the protection of your privacy can be found in the Facebook privacy policy: http://www.facebook.com/policy.php

If you do not want Facebook to directly assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website.

Registration and authentication- Direct registration

Personal Data: address; company name; country; email address; first name; last name; password; phone number; province; username.

Handling payments

Personal Data: various types of Data as specified in the privacy policy of the service.

Managing contacts and sending messages

Personal Data: email address.

Selling goods and services online

The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

Collection personal information?

We collect personal data submitted to us when placing orders, contacting our customer service or subscribe to or participate in our various online services such competitions, product notifications and newsletters.

What personal information do we collect?

We only collect personal information such as; Name, phone number, email, postal address, payment information – needed to provide you with our services.

Where is your personal information stored?

Data collected by our systems is mainly stored within the European Economic Area (EEA) but may be transferred outside this area. In such cases all transfers and storage is done in compliance with applicable data protection laws.

How do we use your personal information?

We collect your information and use it for the following purposes

  • Process payment and order fulfilment
  • Prevent misuse and fraud of our services
  • Register and administer your account (track deliveries, order status, order history, favorites, watchlists etc.)
  • Contact you in case of delivery issues
  • Help recover from potential interruptions in our services
  • Analysis in order to provide relevant marketing offers
  • Send you information you have requested from us, including marketing communications and information about our products
  • If requested notify you about the availability of our products
  • When organizing competitions notify winners, participants and voters
  • Answer questions and provide suggestions about our products and services

Who has access to your personal information?

Your data is only accessed by authorized personnel directly involved in fulfilling the purposes listed above. Your data is never traded or sold and only shared with parties outside Behnasan s.r.o. when they are directly involved in fulfilling the purposes listed above.

What are your rights?

In accordance with the law (Directive 95/46/EC) you have the right to order an excerpt of the data we store about you free of charge. You also have the right to correct the information and the right to have the information deleted if we do not have any legal storage obligations such as for example book-keeping rules. You also have the right to refuse direct marketing and you that you can opt out from our newsletters subscription consent at any time using the link provided in the footer of the emails. For any help with these matters please contact our customer service at +421910327227or send us an email at [email protected]

How do we make sure your personal information is secure?

We place great importance on the security of all sensitive information associated with our customers. We use technical and organizational measures to safeguard your personal information from data loss, manipulation and unauthorized access. All our payment providers processes your card details according to international security standard PCI DSS.

How long to do we store your personal information?

We will store your personal information as long as we have an active consent from our customers or have other more general legal grounds for keeping the information (e.g book-keeping rules). If we have no interaction for two years we will ask you to renew your consent. If you do not accept, we will then erase your personal information.